DELIVERY AND RETURNS
The easiest way to order from us is to purchase via our website using a credit card or PayPal. Once you have processed your order online, you will receive an email confirming that the order and payment has been received.
We aim to keep shipping as affordable as possible, so we offer a flat rate of $9.95 for every order. Please note that this applies to Australian orders only.
Whilst we work super speedy to pack your order, we can take up to 2 business days to dispatch your order.
We are working on our capacity to send our gorgeous products off-shore.
ITEMS OUT OF STOCK
We try our very best to make sure that all products on our website are in stock, and that pricing is true and correct.
If an item on the site is showing out of stock, we will do our best to order it in if requested. Delivery time frames will be clearly communicated, and we will not process the payment until we can confirm the item is ready for dispatch.
We want you to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.
- For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.
- For an exchange or credit note, you need to contact us and return the item to us within 14 days of receiving it.
- Any returned item must be in perfect condition, with no damage to the item or the packaging.
- Any refund amount will be less the shipping charge.
- We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
- Exchange items will be processed as a new sale and a return. Place and pay for a new order online, and return the original item, to be exchanged, for a refund.
- Any credit notes issued will be valid for 3 months.
- Refunds or credit notes are only processed once the original item has been returned to us.